Contact Us

For a bug or something behaving oddly, these make it much quicker to fix:

• What you or your child were trying to do.
• What happened instead.
• Which page or screen, and whether it was the website, the iPad app or a phone.
• The child’s first name, so we can find the right profile.

Never send a password or a Kid Code. We do not need them and will never ask.

• Safety concerns — acknowledged the same working day wherever we can.
• General questions and bugs — within two working days.
• Privacy requests — acknowledged quickly and completed within 30 days, as the law requires.
• Accessibility reports — within five working days, with either a fix or an honest timeline.

Your message is recorded the moment you send it, so it is never lost even if our mail is having a bad day.